Customer Coordinator – Mortgages | Brentwood, Essex
£25,000 per annum + quarterly performance bonus
Permanent, Full-time | Monday to Friday
Potential for hybrid working based on business needs
Noble Recruiting are working with a fast-growing mortgage company in Brentwood who are looking for a confident and customer-focused Customer Coordinator to join their expanding team. This is a predominantly telephone-based role, so you will need to be comfortable speaking with customers throughout the day, building rapport, arranging appointments and supporting clients through their mortgage journey.
As a Customer Coordinator, you will work closely with customers and mortgage advisors from initial enquiry through to completion, ensuring each client receives a professional, helpful and efficient service.
Key Responsibilities
- Managing customer interactions throughout the mortgage process
- Speaking with customers by telephone to provide support and guidance
- Helping customers prepare for advisor appointments
- Managing advisor diaries and booking appointments
- Contacting customers through CRM systems, introducer networks and social media
- Building and maintaining strong customer relationships
- Progressing opportunities and supporting customers through their journey
- Handling inbound and outbound calls confidently
- Overcoming objections and explaining the benefits of the service
- Managing and prioritising multiple tasks effectively
Experience Required
- Previous customer service, sales support, appointment booking or coordination experience
- Confident telephone manner with strong communication skills
- Comfortable making outbound calls and managing customer conversations
- Highly organised with good attention to detail
- Able to build rapport and maintain strong customer relationships
- Proactive, professional and able to manage a busy workload
- Mortgage, finance or property experience would be beneficial but is not essential
This is a great opportunity for someone who enjoys speaking with customers, building relationships and working in a fast-paced, professional environment.