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Location: Basildon, Essex
Contract Type: Permanent
Salary: £25,000 - £32,000
Job Ref: N/A
Job Category: Commercial & Office
Job Title: Team Manager

Location: Basildon

Salary: £25,000 - £32,000

Hours: 1pm – 9pm or 2pm – 10pm (Flexibility available. Earlier hours also available)


Job description: Our Client, a global leading financial company, has an exciting opportunity available for Team Managers to join their business in a great time of growth. You will be leading a team of between 10 – 25 agents to success by ensuring that they deliver exceptional customer service.

Duties:
You will be managing the day to day management of a Contact Centre environment. Responsible for a team of approx. 10-25 contact centre agents and your daily responsibility will be Coaching, Monitoring, Performance feedback (1 to 1’s), Motivating with a big focus on quality and productivity.

As a Team Manager you will manage team performance and motivate your team to drive results.

Experience:

Strong proven management experience, managing and developing a team of direct reports
Experience of working with KPIs/SLAs
Outstanding verbal and written communications skills - ability to communicate with diverse groups of people
Dynamic and enthusiastic personality with a desire to succeed


Benefits:
We offer an extremely competitive salary as well as a host of wellbeing and healthcare benefits, such as:
The headlines:
Employer pension contribution of up to 7.5%
Private Healthcare
25 days annual leave plus Bank Holiday’s, which rises with service
Life Insurance of up to 5x your salary
Funding to take externally recognised courses and study degrees or masters

Additional benefits such as: service awards, discounts at local restaurants, flu vaccine vouchers, onsite gym and discounts at local gyms and a cycle to work scheme.
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